Privacy Policy

CleanNestPro operates under Generation Beta Digital Ltd, a company registered in the United Kingdom.

Registered office: 3rd Floor, 86–90 Paul Street, London EC2A 4NE, United Kingdom

Company Number: 16274319

ICO Registration Number: ZB883806

For the purposes of applicable data protection law, Generation Beta Digital Ltd is the data controller for personal data collected through this website, unless stated otherwise.

We may collect personal information that you provide directly to us, including:

• Full name
• Email address
• Phone number
• Preferred language
• Property location and quote request details
• Access details, notes, and service preferences
• Booking dates, payment status, cancellation, and refund records
• Messages submitted through our quote form or website assistant
• Any information submitted through our quote or application forms

We may also collect limited technical information such as IP address, browser type, device data, and basic website usage data through cookies or analytics tools.

We may use your information to:

• Respond to quote requests and service enquiries
• Communicate with you regarding requested services
• Coordinate bookings and service arrangements
• Send secure payment links and confirm payment status
• Manage cancellations, refunds, disputes, and customer complaints
• Prevent fraud, misuse, and unauthorised transactions
• Review partner or cleaner applications
• Provide customer support
• Improve our website, communications, and service process
• Maintain records for operational, legal, and compliance purposes

Depending on the circumstances, we rely on one or more of the following legal bases:

• Consent — for example where you voluntarily submit a quote request, form, or enquiry
• Legitimate interests — such as operating, improving, and managing our service and communications
• Contractual necessity — where processing is required to provide a quote, reserve a booking, process a payment, coordinate a requested service, or manage a cancellation or refund
• Legal obligation — where we are required to retain or disclose data under applicable law

CleanNestPro coordinates enquiries, quote handling, communication standards, and parts of the booking process.

In some cases, the actual cleaning service may be carried out by a selected independent local provider or local company in Antalya.

Where necessary to review or help arrange a requested service, we may share relevant information with selected service partners, such as your name, contact details, location, property details, access notes, booking date, and requested service information. We only share information that is reasonably required for the provider to assess, prepare for, or deliver the service.

We do not sell your personal data to third parties.

We may use trusted third-party service providers to support our operations, including website hosting, communications, analytics, and payment processing.

Examples may include:

• Email and transactional email providers
• Website hosting and infrastructure providers
• Analytics or performance monitoring tools
• Payment providers such as Stripe
• Customer support and website chat providers
• Fraud prevention, security, and error-monitoring providers

These providers process data on our behalf where necessary and are expected to handle personal data in accordance with appropriate security and privacy standards.

Where you accept a final quote, we may send you a secure payment link provided by Stripe or another authorised payment provider. Payment may be required to confirm and reserve your booking.

Payment providers may process your name, email address, billing information, card details, transaction identifiers, payment status, and fraud-prevention information. We do not receive or store your full card number or security code on our website or servers.

We may retain limited payment and booking records, including the amount paid, payment status, transaction reference, booking date, cancellation reason, refund amount, and refund status. We use this information to confirm bookings, provide support, manage cancellations and refunds, resolve disputes, and meet accounting or legal obligations.

Stripe and other payment providers process payment data under their own privacy notices and security frameworks.

Our website may include an automated assistant to answer general questions and help visitors understand our services. Messages submitted to the assistant may be processed by technology providers acting on our behalf.

Please do not submit card details, passwords, identity documents, or other highly sensitive information through the website assistant.

The assistant is intended to provide general guidance. Final quotes, booking confirmations, refunds, and service decisions are reviewed or confirmed through our normal communication process.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to enquiries and quote requests
• Managing service coordination or follow-up
• Managing bookings, payments, cancellations, and refunds
• Maintaining business, tax, accounting, and compliance records
• Resolving disputes or legal issues

Retention periods may vary depending on the nature of the enquiry, service status, legal obligations, and operational needs.

Because CleanNestPro is operated from the United Kingdom and coordinates cleaning services in Antalya, relevant personal data may be transferred between the United Kingdom and Türkiye. Some third-party services we use may also process data outside the United Kingdom or European Economic Area.

Where required, we use appropriate safeguards for international transfers, which may include adequacy regulations, approved contractual safeguards, or other lawful transfer mechanisms under applicable data protection law.

This website may use cookies, analytics tools, and similar technologies to understand website usage, improve performance, and support the user experience.

These tools may collect limited technical or behavioural information such as page visits, browser type, device information, approximate location, referral source, and interactions with page features.

Where required by law, non-essential cookies or analytics tools will only be used after appropriate consent has been obtained. You may be able to manage your choices through the cookie controls made available on the website or through your browser settings.

Depending on your jurisdiction, you may have rights in relation to your personal data, including the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request transfer of certain data in a portable format
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details made available on this website. We may need to verify your identity before responding to a request.

In the United Kingdom, you also have the right to complain to the Information Commissioner's Office (ICO).