Terms of Service

CleanNestPro provides a UK-based, customer-experience-led cleaning coordination service for international customers in Antalya. We receive availability and quote requests, clarify requirements, approach suitable independent local providers, present available options, issue quotes, take payment, provide multilingual customer support, manage confirmed bookings, appoint local service partners, and coordinate service follow-up where something needs to be clarified or put right.

CleanNestPro does not promise that a suitable provider will be available for every location, date, time, scope, or budget. Our role before confirmation is to make reasonable efforts to identify and coordinate suitable local options. You are not required to accept an alternative date, time, provider, scope, or price.

Your accepted quote, confirmed booking, and payment are with CleanNestPro, operated by Generation Beta Digital Ltd. Unless we explicitly state otherwise before you accept a quote, CleanNestPro is your contracting service provider and remains your customer-service contact throughout a confirmed booking.

The physical cleaning may be performed on our behalf by an independent cleaner or local cleaning company appointed as a service partner or subcontractor. The use of a local service partner does not transfer your CleanNestPro booking or payment relationship to that partner.

CleanNestPro may appoint independent local cleaners or cleaning companies to perform all or part of the on-site service. They are independent service partners and are not normally employees of CleanNestPro.

We select a service partner according to the information available to us, including the requested location, scope, timing, flexibility, availability, and relevant capability. Before a booking is confirmed, we may offer one or more providers, dates, or times that differ from your first preference. After confirmation, we may replace an assigned partner where reasonably necessary, provided this does not materially reduce the agreed service.

CleanNestPro may share information reasonably required to assess, prepare for, and deliver the service, including your name, contact details, property location, access instructions, booking time, property details, and requested tasks.

The attending service partner performs the physical work, but CleanNestPro continues to manage your booking, payment, multilingual communication, complaints, and any appropriate service remedy. Please contact CleanNestPro rather than making separate payment or scope arrangements with the attending partner.

Nothing in these terms removes responsibility or consumer rights that cannot lawfully be excluded because we use an independent service partner or subcontractor.

Any price range displayed automatically on the website is an indicative estimate only and does not constitute a binding offer.

Final pricing may vary based on the property type, size, condition, access requirements, furnishing, number of bathrooms, requested extras, timing, availability, supplies, and any information provided by the customer.

A final quote becomes valid only when it has been issued or confirmed by CleanNestPro through email or another agreed communication channel for an option that was available when offered. Unless otherwise stated, a quote remains subject to provider and slot availability until the booking is confirmed in writing and may expire if it is not accepted and paid within the period stated in the communication.

A quote may propose a different date, time, provider, scope, or price from your original request. Any such proposal is an alternative offer only. You are free to accept or decline it, and declining an alternative does not create a payment obligation.

If the property condition or scope of work is materially different from the information supplied, the attending partner may pause the work and notify CleanNestPro. We may request your approval for an adjusted price, reduced scope, additional time, or rescheduling. No additional charge will be taken without appropriate notice and agreement.

Submitting a form is an availability and quote request. Requesting a quote, selecting a preferred date or time, receiving an automated estimate, or exchanging preliminary messages does not create a confirmed booking or guarantee service.

Your selected date and time are your first preferences only. We may offer alternative dates or times based on suitable independent local provider availability. No alternative will be treated as accepted unless you clearly approve it.

A booking is confirmed only after:

1. CleanNestPro has identified an available option and issued or confirmed the final quote and written scope;
2. you have accepted the specific provider option, date or time, scope, and quote offered;
3. any payment required to reserve the booking has been successfully completed; and
4. CleanNestPro has sent a booking confirmation by email or another agreed communication channel.

A preferred or proposed date or time is not guaranteed until all confirmation steps above have been completed. Where a quote states that a slot is being held temporarily, the slot may be released if acceptance or payment is not received within the stated period.

CleanNestPro may require full or partial advance payment to secure an available booking option. We normally request payment only after an available option, written scope, and final price have been offered for your approval. Where payment is required, we may send a secure payment link provided by Stripe or another authorised payment provider.

Unless we expressly confirm otherwise in writing, the amount in the final quote is payable to CleanNestPro. An attending service partner is not authorised to request a separate payment from you for the agreed scope. Any additional work and charge must first be approved through CleanNestPro.

CleanNestPro does not store your full card number or card security code on its website or servers. Payment information is processed by the relevant payment provider under its own terms and privacy notice.

You are responsible for ensuring that the payment information provided is accurate and that you are authorised to use the selected payment method.

A payment may be refused, delayed, reviewed, or cancelled where required for fraud prevention, sanctions compliance, payment verification, technical security, or legal reasons.

Prices will be shown in the currency stated in the final quote. Your bank or card provider may apply exchange-rate differences or international transaction charges, which are outside CleanNestPro's control.

Cancellation or change requests must be communicated to CleanNestPro as early as possible using the contact details in your booking correspondence.

Before a booking is confirmed, you may decline any proposed date, time, provider, scope, or final quote. If no payment has been taken, neither party will owe a cancellation charge. If CleanNestPro has exceptionally taken payment before written confirmation and no suitable option is agreed, that payment will be refunded in full.

Where mandatory distance-contract cancellation rights apply, you may have a legal right to cancel within 14 days after the contract is formed. If you ask for an appointment or other performance to begin during that period, we may ask you to expressly request early performance and acknowledge the effect this may have on your cancellation right. If you then cancel after performance has begun, you may be required to pay a proportionate amount for services already supplied. The right may end once the service has been fully performed where the legally required consent and acknowledgement have been given.

The reduced or non-refundable amount reflects time reserved, provider commitments, preparation, and the reduced likelihood of filling the appointment at short notice. Any amount retained will remain subject to mandatory consumer law and will not exceed the reasonable net costs or losses arising directly from the cancellation. If we can reasonably avoid or recover those losses, we will take that into account.

Reasonable date or time changes may be accommodated subject to availability. A requested change is not effective until confirmed by CleanNestPro. Repeated or late changes may be treated as a cancellation.

If a service partner becomes unavailable after a booking has been confirmed, CleanNestPro will make reasonable efforts to coordinate a suitable replacement or offer alternative dates or times. You are not required to accept a replacement or alternative that materially changes the agreed booking.

If CleanNestPro cannot arrange a suitable replacement, cannot provide the agreed service on the confirmed date, or the available alternatives do not work for you, you may choose an agreed rescheduled appointment or a full refund of the amount paid for the undelivered service. A full refund is the minimum remedy in those circumstances and does not limit any additional mandatory legal remedy that may apply.

Approved refunds are returned to the original payment method where possible. The time required for the refunded amount to appear is determined by the payment provider, card network, and your bank.

These cancellation terms do not limit any mandatory statutory cancellation or refund rights that apply to you.

You agree to provide accurate, complete, and up-to-date information when requesting a quote or booking.

You must disclose relevant information including:

• the true size and condition of the property;
• access, parking, security, and building restrictions;
• pets, pests, hazardous materials, or health risks;
• fragile, valuable, damaged, or unusually delicate items;
• recent construction, renovation, heavy soiling, mould, bodily fluids, or specialist cleaning requirements; and
• any tasks that were not included in the original request.

You are responsible for securing money, jewellery, documents, medicines, keys, electronics, and other valuable or sensitive items before the service begins.

Failure to provide accurate information may affect the price, duration, service quality, safety, or availability and may result in an adjusted quote, reduced scope, postponement, or cancellation.

You must ensure that safe and timely access to the property is available at the confirmed appointment time.

Unless otherwise agreed, the property should have working electricity, running water, appropriate lighting, and a reasonably safe working environment.

If access cannot be obtained, the customer is absent when attendance is required, keys are unavailable, or entry instructions are inaccurate, the booking may be treated as a late cancellation and may be non-refundable.

The attending service partner may refuse or pause unsafe or unlawful work and must notify CleanNestPro. We may then reduce, cancel, or reschedule work where conditions are abusive, materially different from those disclosed, or require specialist equipment or qualifications that were not agreed in advance.

CleanNestPro will manage the customer journey with reasonable care and skill, including written coordination, multilingual communication, booking support, service follow-up, and the handling of concerns. We will also require appointed service partners to carry out the agreed on-site work with reasonable care and skill, subject to the written scope, available time, property condition, access, materials, equipment, and any limitations identified before or during the service.

References on the website to a European-standard or internationally managed experience describe CleanNestPro's approach to communication, coordination, transparency, customer care, and problem resolution. They do not mean that every local property, surface, stain, or item can be restored to an as-new appearance, and they are not a guarantee of a flawless or identical visual result in every property.

Cleaning is intended to improve hygiene, condition, and presentation. Results depend on factors outside reasonable control, including the age and composition of a stain, the material or fabric involved, prior treatment, colour fastness, wear, sun damage, moisture damage, embedded residue, mineral deposits, mould penetration, and permanent surface change. Accordingly, no guarantee is made that every stain, mark, odour, discolouration, scale deposit, mould trace, dye transfer, burn, abrasion, water mark, permanent damage, or pre-existing defect can be removed.

In particular, mattress, sofa, carpet, curtain, and upholstery cleaning may materially improve hygiene and appearance without removing all visible staining. Extraction cleaning, steam treatment, washing, or another professional method may leave a historic or permanent mark visible even where the item has been properly cleaned. A remaining visible mark does not by itself establish that the agreed cleaning service was not performed with reasonable care and skill.

We and the attending service partner may decline to continue treating a stain or surface where further treatment could reasonably cause fading, colour transfer, shrinkage, fabric distortion, delamination, scratching, corrosion, or other damage. Where practical, the customer will be informed of a material limitation identified during the appointment.

Unless specifically included in writing, the service does not include guaranteed stain removal, restoration to an as-new condition, specialist biohazard cleaning, pest treatment, exterior high-level window cleaning, hazardous waste removal, mould remediation, restoration work, repair work, or tasks requiring regulated specialist qualifications.

Any service concern, alleged damage, missing item, or request for corrective cleaning should be reported to CleanNestPro as soon as reasonably possible and preferably during the appointment, at the service handover, or within 24 hours after completion. Prompt reporting gives the attending team a fair opportunity to inspect and, where appropriate, correct a missed area while the circumstances are still clear.

You should provide clear details and, where relevant, photographs or other supporting evidence. For stain-related concerns, please identify the item, material, location, and visible result complained of. You must allow a reasonable opportunity to review the issue and, where appropriate, arrange proportionate corrective work before engaging another provider or incurring additional costs.

Reporting within 24 hours helps us investigate while the circumstances are recent. It does not remove any legal right that cannot lawfully be limited by a contractual reporting period.

CleanNestPro may offer a targeted touch-up, re-clean, partial refund, full refund, explanation of a technical or permanent limitation, or another reasonable and proportionate remedy depending on the circumstances, agreed scope, available evidence, and applicable law. A touch-up or re-clean is not an admission that the entire service was defective and may be limited to the specific area reasonably requiring attention.

If you believe a payment is incorrect or a refund is due, please contact CleanNestPro first so that we have a reasonable opportunity to investigate and resolve the matter.

You must not knowingly submit a false, misleading, or fraudulent payment dispute or chargeback. We may provide the payment provider or card issuer with relevant evidence, including the accepted quote, these terms, booking confirmation, communications, attendance records, service evidence, cancellation information, and refund records.

Nothing in this section prevents you from exercising a lawful right to dispute a genuinely unauthorised or incorrectly processed payment.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Nothing in these terms affects mandatory consumer rights, including any right for services to be performed with reasonable care and skill.

CleanNestPro is responsible for loss or damage that is a reasonably foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We do not exclude responsibility merely because on-site performance was assigned to an independent service partner acting on our behalf.

CleanNestPro is not responsible for pre-existing damage, ordinary wear and tear, inherent defects, manufacturer defects, colour fading, unstable fittings, or damage resulting from inaccurate instructions or undisclosed risks, except to the extent that our breach or negligence, or that of a service partner performing the booking on our behalf, caused or materially worsened the loss.

If you use the service as a consumer, we are not responsible for business losses such as loss of profit, revenue, business, opportunity, or business interruption. Any other limitation of liability applies only where it is lawful, fair, transparent, and consistent with your mandatory consumer rights.

CleanNestPro and the service provider are not responsible for delay or failure caused by events outside reasonable control, including severe weather, road closures, transport disruption, illness, accidents, utility failure, government action, building access restrictions, civil disturbance, or emergency conditions.

Where such an event affects a confirmed booking, we will communicate as soon as reasonably possible and seek to reschedule the service or provide an appropriate refund for any service that cannot be delivered.

Availability is not guaranteed and may vary based on location, timing, flexibility, operational capacity, suitable provider availability, property condition, requested scope, and budget. The website allows you to request preferred timing; it does not represent live or guaranteed local provider availability.

CleanNestPro may offer alternative dates, times, providers, scopes, or prices before confirmation. You remain free to accept or decline any alternative. If none of the available options suit you, there is nothing to pay.

We aim to communicate an available option, alternatives, or inability to fulfil the request as early as reasonably possible so that you can make other arrangements. CleanNestPro may decline a request before confirmation without obligation to provide a reason, except where prohibited by law.

Website content, estimated prices, and responses from any automated assistant are provided for general information and preliminary guidance.

Automated responses do not constitute a final quote, confirmed availability confirmation, booking, professional advice, or binding commitment. CleanNestPro may correct errors or clarify information before a booking is confirmed.

These terms and any non-contractual obligations arising from them are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in the country where you live or where the service is performed.

The courts of England and Wales will have jurisdiction, but this does not remove any right a consumer may have to bring a claim in another court where mandatory law permits.

Before starting formal proceedings, both parties should first attempt to resolve the matter through reasonable written communication.

CleanNestPro operates under Generation Beta Digital Ltd, a company registered in the United Kingdom.

Registered office: 3rd Floor, 86–90 Paul Street, London EC2A 4NE, United Kingdom

Company Number: 16274319

ICO Registration: ZB883806

Customer support: support@cleannestpro.com